Refund Policy – The Muse Toy Shop

We want you to feel confident and cared for when shopping with The Muse Toy Shop. If you’re eligible for a refund, here’s how it works:

🧾 Eligibility for Refunds

Refunds may be issued if:

Your item arrived damaged or defective
You received the wrong item
You returned an unused item within 7 days of delivery (see our Returns & Exchanges page)

⏱️ Refund Processing

Refunds are issued to your original payment method
Processing takes 5–7 business days after we receive and inspect the returned item
You’ll receive a confirmation email once your refund is approved

💸 Non-Refundable Items

We do not offer refunds for:

📮 Shipping Fees

Shipping costs are non-refundable unless the refund is due to our error (e.g., wrong or defective item).

📬 Need Help?

If you believe you’re eligible for a refund, please email us at support@themusetoyshop.com with your order number and reason for request.

With fluff & friendliness,
The Muse Toy Shop Team