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❓ Frequently Asked Questions
Got questions? Our muses are here to help! Below you’ll find answers to some of the most common curiosities. If you don’t see what you’re looking for, feel free to reach out via our Contact Page—we’re always happy to chat.
🛒 Ordering & Payment
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal. All payments are securely processed.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Just email us at hello@themusetoy.com as soon as possible.
Do you offer gift wrapping?
Yes! Select the gift wrap option at checkout, and we’ll wrap your muse in a magical bundle—complete with a handwritten note if you’d like.
🚚 Shipping
How long does delivery take?
Standard shipping usually takes 5–10 business days, while express options arrive in 2–5 business days. International delivery times vary.
Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times depend on your location.
Will I receive tracking information?
Absolutely. Once your order ships, you’ll get an email with a tracking number so you can follow your muse’s journey.
🔄 Returns & Refunds
What’s your return policy?
You can return unused items within 14 days of delivery. Visit our Return Policy page for full details.
How do I request a refund?
Just email support@themusetoy.com with your order number and reason for return. We’ll guide you through the process.
Who pays for return shipping?
Customers cover return shipping unless the item was defective or incorrect.
🧸 Product Info
Are your plush toys safe for babies?
Most of our plushies are suitable for ages 3 and up. For babies, we recommend checking product descriptions for safety details.
Can I request a custom plush?
At the moment, we don’t offer custom plushies—but we’re always dreaming up new designs. Stay tuned!
Do you offer limited edition items?
Yes! We release seasonal and special-edition plushies throughout the year. Follow us on Instagram to catch them before they disappear.
Still curious? Reach out anytime—we love hearing from fellow dreamers.
With fluff & friendliness,
The Muse Toy Shop Team